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About Mortgage Production & Tracking Technology
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Mortgage Production
& Tracking Technology
SIMPLIFYING YOUR MORTGAGE NEEDS

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About Mortgage Production & Tracking Technology

The Fannie Mae Mortgage Production and Tracking Technology Portal enables our business partners to interact more efficiently with Fannie Mae. Please use this portal for the following activities:

Inquiry Management: The Inquiry Response Tool provides our business partners the ability to submit, track and communicate with Fannie Mae on expense reimbursement claims. If you have a question or require a status on an existing claim, excess fee or cost, please submit your inquiry. Your request will be captured and responded to within the tool. Check the tool often to review our responses and to check for items requiring further clarification or documentation.
HECM Claims Packaging: The HUD Claim Packaging Tool provides an automated delivery of the HUD Single-Family Application for Insurance Benefits (27011) Parts B, C, and D packages for your Fannie Mae HECM portfolio. Your packages will be delivered via the application and may be downloaded for inclusion in your final package.
Post Claims Documentation Request: In the event a paid expense is flagged for a post-payment review, and additional documentation is required to remediate a possible collection to Fannie Mae, this portal will trigger notifications to Servicers and Vendors. Servicers and Vendors will have the ability to electronically upload the necessary documentation, or communicate when they will remit funds back to Fannie Mae. Please check this portal daily.

Vendor Registration

This functionality is under construction and will be available to new vendors once completed. Until then, please email IRT_Setup@fanniemae.com for registration.

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Technical Support

If you have any questions or concerns, please contact tech support at techsupport@decisionreadysolutions.com